Warranty

1. Warranty Coverage

Voltra products are backed by a 5-Year Limited Warranty from the date of original purchase.

This warranty covers defects in materials and workmanship under normal use and service conditions.

During the warranty period, Voltra will, at its discretion:

• Repair the product, or
• Replace the product (with new or refurbished equivalent), or
• Provide a refund where required under Australian Consumer Law

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

• A replacement or refund for a major failure
• Compensation for any other reasonably foreseeable loss or damage
• Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

This warranty is provided in addition to your rights under Australian Consumer Law.

3. What Is Covered

This warranty applies to:

• Internal electrical systems
• Battery system and integrated electronics
• Enclosure and structural components
• Factory-installed wiring and connections

Provided the product has been:

• Used in accordance with supplied instructions
• Installed and operated correctly
• Not modified or altered

4. What Is Not Covered

This warranty does not cover:

• Normal wear and tear
• Cosmetic damage (scratches, dents, surface corrosion not affecting function)
• Damage caused by misuse, abuse, or negligence
• Operation outside specified limits (overload, incorrect voltage, incorrect environment)
• Improper installation or connection to non-compliant electrical systems
• Exposure to water ingress beyond product rating
• Damage caused by external events (fire, flood, lightning, impact, pests)
• Unauthorised modifications, repairs, or disassembly
• Use of incompatible accessories or third-party components
• Failure to maintain adequate ventilation or cooling

5. Battery-Specific Terms

The battery system is covered for defects in materials and workmanship for 5 years.

However, the following are excluded:

• Capacity degradation due to normal use
• Damage from deep discharge, overcharge, or improper storage
• Operation outside recommended temperature ranges
• Long-term storage without maintenance charging

Battery performance will naturally reduce over time and this does not constitute a defect.

6. Use Limitations

This warranty applies to:

• Personal, commercial, and light industrial use

It does not apply where the product is:

• Used in mission-critical or life-support applications
• Used in environments outside its intended design (e.g. submerged, explosive atmospheres)

7. Warranty Claims Process

To make a claim, you must:

• Provide proof of purchase
• Provide a description of the fault
• Provide photos or videos if requested

Voltra may require the product to be:

• Returned for inspection, or
• Assessed by an authorised service provider

If the claim is valid:

• Repair or replacement will be provided
• Return shipping may be covered at Voltra’s discretion

If the claim is not valid:

• Assessment and return costs may be charged

8. Limitation of Liability

To the extent permitted by law, Voltra is not liable for:

• Indirect or consequential loss
• Loss of use, revenue, or business interruption
• Damage to connected equipment

Nothing in this section limits your rights under Australian Consumer Law.

9. Transferability

This warranty applies to the original purchaser and is not transferable, unless otherwise required by law.

10. Product Changes

Voltra reserves the right to:

• Modify product design or specifications without notice
• Replace parts with equivalent or improved components where necessary